| FAQ
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| Q: How do I register?
A: To place an order, please complete the brief registration form by clicking "sign up" or "create an account." This allows us to complete your order quickly and offer you discounts on your future orders. When you create an acccount you get your own personalized shopping cart that you may use to build your order. The registration form is located in the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page.
Privacy Statement: All of the information you supply is used only to identify yourself to the web site. We will never release any information to any third party.
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| Q: How does the shopping cart work?
A: By clicking on 'Shop' and then 'My Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit.
As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.
To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.
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| Q: What's involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.
Step 1: Shipping and billing addresses
We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. So whether you're on your way to Yosemite to climb your next big wall or heading to Peru, we'll ship it where ever you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package. ALL U.S. ORDERS SHIP FOR FREE. PLEASE NOTE: FREE SHIPPING ONLY APPLIES TO U.S. ORDERS.
Comments: Use the space provided on this page to make any necessary comments about your order. Click on the 'No Comments' button if you do not need to make any comments.
Step 2: Shipping
ALL U.S. ORDERS SHIP FOR FREE. Please read all of the information presented below about our shipping policies. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1. INTERNATIONAL ORDERS: PLEASE CHOOSE PREFERED SHIPPING METHODS. CHARGES APPLY.
Step 3: Payment
In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. If you chose a shipping method other than USPS, we will e-mail you with a shipping quote as soon as possible. If you are paying with Paypal or a credit card, you will also be asked for that information in this step.
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| Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.
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| Q: What is your return policy?
A: Every item you purchase from Silvertip Mountain Center is 100% satisfaction guaranteed. Whether you made your purchase online or in store, you may return or exchange it by mail or at our Silver Gate, Montana retail location.
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| Q: Where is my order?
A: Delivery dates vary based on the availbility of the items you ordered. It could take up to 14 business days for the your order to arrive once your order has been shipped. If you still have further questions about your order, contact Customer Service at 406 838 2125 or 800 863 0807.
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| Q: How do I change the payment info for an order?
A: Contact Jay or Laurie at Customer Service at 406 838 2125 or 800 863 0807.
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| Q: What are your shipping policies?
A: ALL U.S. ORDERS SHIP FOR FREE!!!!!!!!!!!!! CHARGES APPLY TO INTERNATIONAL SHIPMENTS. We ship all over the world, to virtually anywhere! (depending upon the customs regulations of your country). Rates depend on your location. Most items are shipped Global Priority or Airmail Parcel Post for a quick delivery. To determine rates, proceed with our simple and easy online registration and check out for the items you wish to purchase. Shipping fees will be automatically calculated for you to reveiw before your purchase. Please email jay@silvertipmountaincenter.com with any questions. |
